Anna Hansen’s The Modern Pantry Clerkenwell marks 6 months’ use of its TISSL EPoS and talks of its planned opening of The Modern Pantry Finsbury Square.
Six months after their migration to a new EPoS solution from hospitality technology provider TISSL (www.tissl.co.uk), the management of The Modern Pantry restaurant have talked about their decision to invest in new technology and paid tribute to the business benefits they are enjoying.
The St John’s Square, Clerkenwell restaurant opened in 2008 to critical acclaim. General Manager Nick Falla joined the team two years ago. He explains: “At the outset, the team selected an EPoS system from Bleep. However, once we’d decided last year to open a second site this spring/summer, we took a hard look at our technology. We felt it would be difficult to expand with our existing EPoS system and we needed something more sophisticated and scalable that could grow as we grow.”
“Last September we migrated to TISSL to make ready for our expansion. Before doing so, we looked at the market and had demonstrations of a number systems including TISSL. We visited some of TISSL’s restaurant clients and it became clear that TISSL was the right system for us.”
TISSL EPoS is working successfully for The Modern Pantry Clerkenwell and will be rolled out at the Finsbury Square venue later this year. Whilst the new venue will be of a similar size and format to Clerkenwell, its open-plan space lends itself to a larger tapas-style bar. “This will make the place feel sophisticated but relaxed; in fact, ideal for city clients,” observes Falla.
The new software has been installed on five PC-based touchscreen terminals, with one dedicated to shop sales and the remainder located across the restaurant floor. “The hardware fits in well and is quite sleek. It’s fast and reliable too and, if any issues do occur, we get great support from the TISSL guys.”
“Installation and training went well and were pretty quick,” says Nick Falla. “A lot of things have improved in the past 6 months. TISSL is certainly more service-focused than Bleep. We prefer the user interface too; it’s very easy to make changes on the fly, say if something changes mid-service and we need to remove or add a dish to the menu.”
He continues: “Importantly too, we’re saving waiter time. The TISSL on-screen user interface is more spacious and clearer than what we had before and navigation is slicker. Staff now place orders and create checks with fewer clicks and are very comfortable with something that’s faster and more streamlined.”
Another popular TISSL feature is the function of diner seating. This shows a live map of the restaurant floor. “Waiters don’t have to run over to the staff member on the pass with a physical docket to say where people are sitting,” explains Falla. “It’s all done by the system.”
As General Manager, Nick Falla relies upon the reports and business intelligence he gets from the new system. “Power and flexibility of financial reporting is one of TISSL’s greatest benefits. I can pinpoint anything in the business, analyse trends and look at best-selling dishes. Each night our sales are reconciled and signed off by duty manager then passed straight to our Accountant without him needing to import data into an Excel spreadsheet.”
“After just six months, we’re already getting business benefits, and we expect more as we get more into the system. It will certainly add up to a positive cost of ownership from using TISSL EPoS,” Nick Falla concludes.
About TISSL – www.tissl.co.uk – 01908 525800
Since 2003, TISSL has provided EPoS solutions and touchscreen tills to the hospitality industry worldwide. Standing out for speed, reliability, breadth of functionality and quality of support, they suit all hospitality operations. Used in 500+ establishments, TISSL EPoS excels in fine dining, casual dining, fast food, pubs & bars, hotels and members’ clubs.
Many of the industry’s most demanding chef-patrons such as Heston Blumenthal, Jason Atherton, Martin Wishart and Alexis Gauthier, use TISSL EPoS. In Restaurant Magazine’s survey of 2,000 establishments, TISSL EPoS is a five-time winner of the ‘Chef’s Choice’ award.
TISSL point-of-service functionality is complemented by customer loyalty, time & attendance, interfaces to restaurant reservations and kitchen display systems, stock management and digital signage. TISSL’s fully-integrated smartphone application for ordering and payment is the next step in restaurant technology.
In 2014, TISSL has extended its international reach by establishing its first overseas subsidiary company, TISSL Inc., based in New York City.
About The Modern Pantry – www.themodernpantry.co.uk
The Modern Pantry gained 2 AA rosettes from 2008 through 2012 and was listed as a ‘Bib Gourmand’ in the Michelin Guide 2009 and 2010. Its chef-patron, Anna Hansen MBE, a former founder of The Providores, has a reputation for outstanding cuisine inspired by her travels in New Zealand.
The Modern Pantry’s elegant dining room, casual café, traiteur and outside catering business all showcase what has been described as Ms. Hansen’s “grown-up fusion food”. Her culinary philosophy is driven by the desire to excite the palate by renewing everyday cooking with modern ingredients and global inspiration, hence the name The Modern Pantry. She and the team aim to thrill a well-informed London restaurant audience with unique combinations of flavours and global ingredients whilst showcasing the best of British produce.
The World of Hospitality – B2B Digital Media