The High Level Difference

High Level Software provides a modern, feature-rich, fully-integrated cloud-based property management and booking system.

Since its inception in 2013, we have enjoyed rapid growth, driven by our innovative up-to-the-minute software, coupled with unrivalled customer service.

Last year, we drew the attention of Zonal Retail Data Systems, an international EPoS company which has since acquired a majority share in the business.   This partnership is an exciting time for us and heralds a new chapter in the HLS story, with significant investment and expertise allowing us to accelerate the functionality of our PMS rapidly.

In our experience, luxury guest houses invest both time and money in their brand and care passionately about giving the best possible customer care.

Because of this we provide our customers with the right tools to deliver an outstanding customer experience and to better communicate with their guests, both before and after their stay.  From a fully-branded online booking engine, to ‘one-touch’ check-in and fully customisable voucher codes to a marketing suite allowing the creation of pre-and post-stay emails, HLS gives hoteliers everything they need to attract, communicate with and keep their direct-booking guests returning time and again.

Following a period of intense development, we are very excited to announce the launch of our latest customer-led features.   Our development team have paid particular attention to requests designed to increase customer loyalty, increase direct bookings and, of course, save you time!

Marketing Suite:

  • Design your own automated pre-and post-stay emails
  • Use the edit facility to add links, pictures and voucher codes
  • Safely store unlimited e-mail templates

Google Analytics:

  • Track your visitors through their entire booking process
  • Monitor ‘what is working’ so you can amend accordingly
  • Convert your ‘lookers’ to ‘bookers’

Vouchers:

  • Increase the number of direct bookings
  • Generate unlimited discount voucher codes
  • Use your Marketing Suite to reward loyal customers
  • Apply a discount code to an existing booking
  • Highlight any discounts in your fully branded invoices

Invoice Transfer:

  • Revolutionary ‘drag and drop’ feature for any items or charges to be moved from one invoice to another i.e. from Corporate account to Guest account

‘One-Touch’ Cancellations & No-Shows:

  • Easily update a booking status
  • All inventory automatically updated in real-time
  • Daily Reports and Occupancy Reports are updated and reflect VAT rate adjustment

We appreciate that technology doesn’t stand still and to ensure our customers are receiving the very latest in Property Management System developments, we are already working on the next wave of new features:

A fully-responsive Booking Engine and Mobile App
With last-minute inventory often taken by some of the more popular OTA’s, it’s more important than ever for hotel revenue managers to tackle traveller booking habits and expectations head-on

Photo Gallery with Image Editor

  • Upload, customize and tag multiple high-quality photos in seconds
  • Increase your conversion rate for direct bookings with our professional image editing tool including customisable filters

Rates Module to allow for Occupancy-based Pricing

  • Control all your 3rd party rates in one central location saving you time and effort
    • Choose which pricing strategy you want, when you want – maximize your returns with HLS’s Occupancy-based pricing

Improved 2-way EPoS Integration

  • An intuitive system that enables multiple charges to be added to any number of active events or groups within the same venue
  • Increased number of EPoS software integrations now available

HLS’s mission for 2017, with the dedication of Zonal Retail Data Systems, is to revolutionise the hospitality industry by becoming technology market thought-leaders.  Our ongoing mission, as always, is to continue to strengthen our partnership with our most important influence of all: our customers.

 

This slideshow requires JavaScript.