Growing burger brand chooses Aloha EPOS for great customer service

NYC Bar & Grill and its sister company Shake N’ Burger are making the most of an international trend that has seen the popularity of gourmet burgers soar.

NYC has four restaurants – in Doncaster, Bawtry, Hull and Stocksbridge, and the Shake N’ Burger brand opened its first branch in Doncaster in 2017. All have been a huge hit with customers.

CEO Lee Edwards says it’s down to a fantastic recipe that combines excellent food with great customer service.

“Along with the great food and staff, we believe in doing whatever it takes to make the customers day and ensure they love their NYC experience, which is what keeps our customers returning,” he said.

With fantastic customer service so high on the menu, NYC needed restaurant management software that could make sure staff could prepare and deliver delicious food quickly and accurately to its demanding clientele.

NYC chose the Aloha EPOS management system from NFS Hospitality, a leading system used by many of the biggest brands in casual dining.

Lee said: “We needed restaurant management software that would deliver connectivity, reliable table service, and give us better, more detailed reports.”

Aloha EPOS encompasses everything from handheld order taking, cash handling and billing to advanced operations such as labour management, loyalty, fraud prevention, table management and stock control.

Available as a web-based solution, EPOS management enables restaurateurs to access information about their business at any time from anywhere they have an online connection.

NYC particularly like Aloha Restaurant Pulse, whose web reporting software delivers the relevant info to you in real time on your iPhone, Android device or tablet.

Lee said he would definitely recommend Aloha to other businesses. “The Pulse app allows decisions to be made quickly, and gives us alerts on voids and comps,” he said.