With doors opening this month, whatever your role in the industry, you’re sure to come away from The Restaurant Show 2019 with plenty of business boosting insights and ideas. This year the show will bring together some of the industry’s biggest names to tackle the most pressing issues facing the sector. From culinary trends, to technology and employee engagement and wellbeing – it’s all up for discussion at the hospitality industry’s event of the year, 30th September to 2nd October and Olympia London.
Remaining relevant in changing times
Not to be missed is the chance to hear from one of the casual dining sector’s biggest players, PizzaExpress, when Restaurant magazine editor Stefan Chomka quizzes Zoe Bowley, the brand’s UK & Ireland Managing Director. This in-depth discussion will cover how the brand has strived to stay relevant in a fast-changing casual dining market. There will be real-life insights from the Leeds and London sites that were the testing beds for the brand’s dynamic redesign. Plus, plenty of looking to the future too – it’s a session that’s sure to inspire anyone who attends.
Game on with itsu and Starbucks
You may have heard of the concept of gamification – but did you know it could really benefit your business? The ‘True Players’ session will reveal how two industry-leading brands, Starbucks and itsu, inspire and engage staff through gamification and analytics. Both of these hospitality bighitters are harnessing gamified tech solutions to excite, engage and inspire employees and nail key KPIs like customer experience, staff retention and sales. It’s another unmissable session offering you actionable insights and the chance to learn how to adopt a smarter approach at your own venue.
Wellbeing and your workforce
With generation z and millennials now making up a significant part of the workforce, the culture has changed, but have you adapted? Current statistics show that over nine in ten millennials don’t expect to stay in their jobs for the next two years. So, if you’re failing to engage them, you could risk losing talent. The Restaurant Show will bring together an expert panel to discuss thinking differently about culture in the workplace. Featuring a 2 x Olympian and several successful hospitality businesses, the panel will showcase approaches from sports and psychotherapy that can help create a hard-working, trusting and happy workforce ready to boost your bottom line.
The tech trends you need to know
There’s another chance to hear from PizzaExpress, when their Head of Customer Technology, Matt Broom, joins a panel to talk all things tech. If you’ve ever thought that online ordering or click and collect wasn’t for you, this panel session will have you reconsidering. David Charlton of Zonal Marketing Technologies joins Matt Broom to talk about the tech than can really make an operator’s life easier, streamlining ordering and boosting efficiency.
Also talking tech at the show will be Allison Page of Seven Rooms, in a discussion entitled ‘Alexa, who’s on Table 7? – Bringing Voice Tech To The Table’. If you’re unsure of how voice tech could work for your business, this session is set to reveal all, showing you how to harness the power of this exciting, new technology for frictionless service.